Support
Help
One address, and no queue to sit in.
gitmail is a small product in a free beta. There is no ticket portal, no chat widget and no phone tree — there is an email address, and it reaches the people who build gitmail.
Write to us
That address runs on gitmail itself. Mail you send to it arrives on a verified domain, lands in a gitmail inbox, and the answer goes back out from the same address — the loop this whole product is about. It is the same path your own support@ address will take.
We do not publish a response time, because we do not have one to promise. gitmail is free, in beta, and provided with no uptime guarantee and no service level agreement. We would rather tell you that than quote you a number we invented.
What to put in the message
Four lines get you an answer far faster than a paragraph of apology:
- The domain you connected, and whether the dashboard shows it as verified.
- The repository you linked, if the problem involves GitHub issues.
- What you expected to happen and what happened instead.
- The time, roughly, and the address the mail was sent to. That is usually enough for us to find the message in the logs.
Do not send us passwords, API keys or GitHub tokens. We will never ask for one.
Security problems
Report anything security-related to privacy@kontacts.dev rather than exploiting it, and we will not pursue you for a good-faith report. That is the commitment in our terms, not a courtesy.
Requests about your personal data — a copy of it, or having it erased — go to the same address, and our privacy policy sets out what we hold and what happens when you ask.
Answers that are already written down
- Quickstart — the whole setup, start to finish, if you are stuck partway through it. Most of what reaches this page is answered there.
- Frequently asked — whether you need your own domain, whether private repos work, what stops spam becoming issues, and how to leave.
- How it works — the path a message takes from your inbox to a GitHub issue and back.
- Pricing — free during the beta. There is no billing code in the product, so nothing here can charge you.
- Privacy and Terms — what we store, where, and the rules we hold ourselves to.
Things we cannot fix for you yet
Some limits are the product, not a fault, and support cannot lift them:
- Sending is capped at 10 messages per account, per UTC day. Receiving is unmetered.
- Receiving needs a domain you can add DNS records to. There is no ready-made address on kontacts.dev to borrow — it is planned, not built.
- There is no self-serve export and no IMAP. Ask us and we will send you what we hold.